Here’s a quick reminder to stay safe when it comes to phone calls that don’t feel quite right. Scammers continue to target utility members by pretending to represent electric companies, often using threats or urgent language to pressure you into making payments.
At Nueces Electric Cooperative, we want to remind you of a few important facts:
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We will NEVER call to demand immediate payment.
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We will NEVER threaten to disconnect your service over the phone.
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If your account requires attention, you will receive official notices through secure and verifiable channels.
How to Protect Yourself
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Hang Up. If you receive a suspicious call, end the call immediately.
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Do Not Share Personal Information. Never provide financial details, Social Security numbers, or account information to unverified callers.
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Verify With Us Directly. Call 1-800-NEC-WATT (1-800-632-9288) to speak with our member care team and confirm any account concerns.
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Report the Scam. You can report scam attempts to the Federal Trade Commission at reportfraud.ftc.gov
Scam calls are becoming more sophisticated, but the best defense is awareness. If something feels off, trust your instincts. Hang up, double-check, and call NEC directly.
Your safety, security, and peace of mind matter to us. By staying cautious and informed, you can help stop scams before they start.