SmartHub is NEC's online account management system.
The free app for computers and mobile devices is easy to use and offers many features to provide members with secure account management right at their fingertips.
With SmartHub, you can:
- Check your usage.
- Contact our office.
- Pay your bill.
- Receive account notifications.
- Sign up for paperless billing.
If you are new to online account management, click on "Pay Your Bill" at the top right hand screen and register as a new user with your account number, account holder's last name, and email address.
Yes. All critical information is encrypted during every transaction, and no personal information is stored on your mobile device. However, mobile devices allow you to store your log-in information. If you choose to store your user ID and password, any person who has access to your phone can access your account.
We recommend that you do not store your log-in information on your mobile device.
You can visit the Apple Store or Android Market and search for SmartHub (all one word).
If duplicates appear, look for the SmartHub logo. The correct app is provided by our partner, National Information Solutions Cooperative.
After you download the app, you will need to choose your utility. Click on "By Name" and type in "Nueces Electric Cooperative."
This is a FREE service! You do not have to pay to use SmartHub.
No. You can take advantage of all the features of SmartHub and continue to pay your bill as you currently do.
Yes. The web home page shows all your accounts with the amounts due and links to other detailed information. On the mobile app, just tap "Bill and Pay." The total due on all accounts shows and below it, you can select different information by account, such as partial payment, billing history, and payment history.
To pay the total amount owed on all accounts when using SmartHub on the web, click "Pay Now" in the upper right corner of the screen or "Make Payment" on the home page.
You can also make a payment to a single account or partial payments to all accounts by clicking "Billing & Payments." It will allow you to check the accounts to be paid and change the amount for each account by clicking "Other Amount."
After entering the amounts to be paid, click "Pay Now."
On the mobile app, tap "Bill & Pay."
If paying the total amount due, tap "Pay." if making a partial payment, tap "Pay Partial Amount," tap on the account, and adjust the "Pay Amount."
Yes. Unless you enroll in our paperless billing program, you will continue to receive a paper statement each month.
When using SmartHub on the web, click "Notifications."
Select the preferred notification method—either text, mobile push, email, or phone—and fill out the appropriate notification information. Click "Next" to continue, verify the information, and confirm.
If you have multiple accounts, it will prompt you to indicate which account you want to be notified about.
From the SmartHub log-in page, click "Can't access your account?"
Enter your account number, name, and email address, and your password will be sent to your email address.
You also may contact a member services representative at (361) 387-2581 during regular business hours, 8:00am to 5pm - Monday through Friday.
During regular business hours, from 8am - 5pm - Monday through Friday, call our Member Services team at (361) 387-2581.