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    Electric Bill FAQ
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Electric Bill FAQs

2024 Billing Cycle Dates
2024
How can I pay my electric bill?
  • You can pay your electric bill online through SmartHub. 
  • You can also pay in person at any of our service centers.
  • You can pay at our NEC headquarters payment kiosk
  • You can pay by mail 
How does NEC notify members about disconnections for non-payment?

The member and/or third party designated by the member shall be notified in writing, sent by certificate of mailing, of the proposed disconnection of service. The written notice will indicate the amount that must be paid by a specific date in order to avoid disconnection.

What if I cannot pay my electric bill?

If you are having troubles paying your bill by the due date, just give us a call 361-387-2581 or 1-800-NEC-WATT (1-800-632-9288) or contact us and one of our representatives will work with you on an acceptable arrangement

What if I didn't pay my electric bill?

Give us a call 361-387-2581 or 1-800-NEC-WATT (1-800-632-9288) or contact us and one of our representatives will work with you on an acceptable arrangement. Not contact us in the event of nonpayment may result in your service being disconnected. 

What if I made a payment arrangement and didn't pay?

If a member has made payment arrangements to avoid disconnection and has failed to make those payments, service will be disconnected without further notice.

Click here to view electric bill explanation 

Our monthly bills are designed to make sure you understand everything about your account, including your charges and energy use.

Bill%20Explanation%20nnn.JPG

 

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2024 2023

Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

©2025 Nueces Electric Cooperative. Energizing South Texas for a stronger tomorrow.

  • About Us
    • About NEC
    • Board of Directors
    • Careers
    • Contact Us
    • Co-op FAQ's
    • CR Relations
    • Meet the Team
    • Rates & Fees
    • Service Area
    • Transparency and Your Cooperative
    • 2024 Annual Meeting
  • Member Services
    • Capital Credits
    • Choose A Power Provider
    • Critical Care Renewal Letter
    • Member Handbook
      • Understanding Your Electric Bill
    • Metering
    • New Construction
    • New Service Applications
    • Outages
      • Outage Texting
      • Load Shed Events
    • Payment Options
      • SmartHub Mobile FAQs
  • Efficiency & Safety
    • Distributed Resources
      • Solar Energy
      • GENERAC
    • Energy Calculators
    • Energy for Teachers and Kids
    • ERCOT FAQs
    • Power Usage Alerts
    • Safety
    • Together We Save
    • Understanding Demand
  • Community Involvement
    • 5th Annual Coastal Bend Lineman Rodeo
    • Community Calendar
    • Deck the House Holiday Decorating Contest
    • Field Trips
    • HALO-Flight Guardian Program
    • #Lineman2Lineman Program
    • Nueces Electric Charities
    • Operation Round-Up
    • Rural Friends/ACRE Form
    • Safety Awareness
    • Scholarships
    • Youth Leadership Tour
    • Voices for Cooperative Power
  • News
    • Media
    • News & Publications
  • Storm Center