Nueces Electric Cooperative completed its quarterly member-wide customer satisfaction survey, where over 1.042 members were asked to participate. The member responses were sent to the American Customer Satisfaction Index (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For 2024, Nueces Electric Cooperative received an ACSI score of 96, on a 100-point scale.  Nueces Electric Cooperative’s score is higher when compared to publicly measured investor-owned utility scores//cooperative utility scores//municipal utility scores reported in the syndicated 2024 ACSI Energy Utility Study  and places Nueces Electric Cooperative 22 points higher than the average investor-owned utility score//cooperative utility score//municipal utility score of 74, as well as 21 points higher than the municipal utilities score of 75, per the industry ratings. For more information, please visit https://theacsi.org/industries/energy-utilities/.

*Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Nueces Electric Cooperative, collected between May 20, 2024 - July 20,2024. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.