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COVID-19 Member Resources

During this crisis, NEC will maintain this webpage with resource links and information to help support our members. We encourage all of our members to follow public health officials' guidance on what they can do to protect themselves and their community. 

NEC Closes Public Lobbies

ROBSTOWN, TX (3/20/2020) - NEC understands the hardship many of our members may face amid the Coronavirus (COVID-19) outbreak. We are focused on maintaining a healthy workforce and keeping key personnel—such as line workers and member service representatives— available so that we can continue to provide the excellent service you expect from us.  As of Friday, March 20 at 5:00 p.m., NEC lobbies will be closed to the public. We kindly ask that members needing to pay their electric bills utilize our website, Smarthub app, phone services,  drive through, or drop boxes. 

 

Phone Payments: IVR Phone (855-385-9909)

Pay by Mail: P.O. Box 659821, San Antonio TX 78265-9121 

Calallen Office: 14353 Cooperative Ave Robstown, TX 78380 Monday - Friday  8:00 a.m. - 5:00 p.m.  Phone : 361-387-2581 or  1-800-NEC-WATT (1-800-632-9288) Drop box, kiosk and drive though services available. 

Ben Bolt Office: 5646 S. Hwy 281 Alice, TX  Monday - Friday  8:00 a.m. - 12/12:30 - 4:00 p.m. Drop box and drive through services available

Ricardo Office: 123 CR 1026, Ricardo, TX  Monday, Wednesday & Friday Only 8:00 a.m. - 12 /12:30 - 4:00 p.m. Drop box services available

Orange Grove: 5302 W. FM 624 Hwy 281. Drop box services available

For General Inquiries (non-account related): contact@nueceselectric.org

NEC members should also look out for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent NEC and they make threats or demand immediate payment, hang up and call our office to report the situation.  

For NEC member and employee safety, and following public health officials' recommendations, our lineworkers will socially distance themselves when interacting with NEC members and the general public. Our goal is to quickly and efficiently provide the best electric service possible, while taking precautions to ensure the health and safety of our employees.

NEC recognizes that this crisis can create true hardships for our members when paying their electric bills. NEC’s billing department is prepared to work with members on special payment arrangements on a case by case basis. Please contact us if you have a hardship as a result of the COVID-19 outbreak so we can discuss your options. We are in this together. By everyone doing their part we will come through this crisis a stronger co-op, community and nation. We are here to assist in any way possible.

 COVID-19 RESOURCES

Small Business CARES Act

Families First Coronavirus Response Act

Center for Disease Control 

Texas Health and Human Services

U.S. Food and Drug Administration

City of Corpus Christi

Kiii News

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Award criteria are determined by the ACSI® and are based on customers rating their satisfaction in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

©2025 Nueces Electric Cooperative. Energizing South Texas for a stronger tomorrow.

  • About Us
    • About NEC
    • Board of Directors
    • Careers
    • Contact Us
    • Co-op FAQ's
    • CR Relations
    • Meet the Team
    • Rates & Fees
    • Service Area
    • Transparency and Your Cooperative
    • 2024 Annual Meeting
  • Member Services
    • Capital Credits
    • Choose A Power Provider
    • Critical Care Renewal Letter
    • Member Handbook
      • Understanding Your Electric Bill
    • Metering
    • New Construction
    • New Service Applications
    • Outages
      • Outage Texting
      • Load Shed Events
    • Payment Options
      • SmartHub Mobile FAQs
  • Efficiency & Safety
    • Distributed Resources
      • Solar Energy
      • GENERAC
    • Energy Calculators
    • Energy for Teachers and Kids
    • ERCOT FAQs
    • Power Usage Alerts
    • Safety
    • Together We Save
    • Understanding Demand
  • Community Involvement
    • 5th Annual Coastal Bend Lineman Rodeo
    • Community Calendar
    • Deck the House Holiday Decorating Contest
    • Field Trips
    • HALO-Flight Guardian Program
    • #Lineman2Lineman Program
    • Nueces Electric Charities
    • Operation Round-Up
    • Rural Friends/ACRE Form
    • Safety Awareness
    • Scholarships
    • Youth Leadership Tour
    • Voices for Cooperative Power
  • News
    • Media
    • News & Publications
  • Storm Center