COVID-19 Member Resources
During this crisis, NEC will maintain this webpage with resource links and information to help support our members. We encourage all of our members to follow public health officials' guidance on what they can do to protect themselves and their community.
NEC Closes Public Lobbies
ROBSTOWN, TX (3/20/2020) - NEC understands the hardship many of our members may face amid the Coronavirus (COVID-19) outbreak. We are focused on maintaining a healthy workforce and keeping key personnel—such as line workers and member service representatives— available so that we can continue to provide the excellent service you expect from us. As of Friday, March 20 at 5:00 p.m., NEC lobbies will be closed to the public. We kindly ask that members needing to pay their electric bills utilize our website, Smarthub app, phone services, drive through, or drop boxes.
Phone Payments: IVR Phone (855-385-9909)
Pay by Mail: P.O. Box 659821, San Antonio TX 78265-9121
Calallen Office: 14353 Cooperative Ave Robstown, TX 78380 Monday - Friday 8:00 a.m. - 5:00 p.m. Phone : 361-387-2581 or 1-800-NEC-WATT (1-800-632-9288) Drop box, kiosk and drive though services available.
Ben Bolt Office: 5646 S. Hwy 281 Alice, TX Monday - Friday 8:00 a.m. - 12/12:30 - 4:00 p.m. Drop box and drive through services available
Ricardo Office: 123 CR 1026, Ricardo, TX Monday, Wednesday & Friday Only 8:00 a.m. - 12 /12:30 - 4:00 p.m. Drop box services available
Orange Grove: 5302 W. FM 624 Hwy 281. Drop box services available
For General Inquiries (non-account related): firstname.lastname@example.org
NEC members should also look out for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent NEC and they make threats or demand immediate payment, hang up and call our office to report the situation.
For NEC member and employee safety, and following public health officials' recommendations, our lineworkers will socially distance themselves when interacting with NEC members and the general public. Our goal is to quickly and efficiently provide the best electric service possible, while taking precautions to ensure the health and safety of our employees.
NEC recognizes that this crisis can create true hardships for our members when paying their electric bills. NEC’s billing department is prepared to work with members on special payment arrangements on a case by case basis. Please contact us if you have a hardship as a result of the COVID-19 outbreak so we can discuss your options. We are in this together. By everyone doing their part we will come through this crisis a stronger co-op, community and nation. We are here to assist in any way possible.
Families First Coronavirus Response Act
Texas Health and Human Services
U.S. Food and Drug Administration