Your power reliability is a priority for Nueces Electric Cooperative but sometimes weather, wear and tear, animals, and other things can cause an interruption in your electricity services.
Power Outage Safety Tips:
- Unplug major appliances to protect them from a power surge when power comes back on.
- Leave a light turned on so you know when power is restored.
- Refuel heaters, lamps, and generators outside, and stay away from any flames or sparks. Wipe up fuel spills immediately.
- Contact us if you're using a generator -- this protects you and our line workers as they work to restore power.
- Never operate lanterns, heaters, or fuel-fired stoves without proper ventilation.
- Never burn charcoal indoors. It releases poisonous carbon monoxide.
- Avoid downed power lines or sparking equipment.
- Never remove debris that's within 10 feet of a power line.
- Prevent children from carrying candles or oil lamps.
If you experience a power interruption, please follow the steps below to ensure your power is restored in the quickest most efficient manner possible.
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Check your breakers and see if your neighbors are also out of power.
- Report your NEC delivery area power outage to NEC 24 hours a day, 7 days a week by calling 1-800-NEC-WATT (800-632-9288).
- Give us your name and NEC account number
- Tell us the time the power went out
- Give other important information:
- If neighbors are out also out of power.
- If there are wires down, trees on a line, bad weather, pole fires, or any sounds that accompanied the outage.
- If there is digging or construction in the area (for underground lines).
- Tell the customer service representative if you would like to receive a call-back when the power is restored.
See outages in real time using the NEC Outage Viewer
