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Electric Cooperatives Earn Top Scores for Customer Satisfaction

Consumer-members of not-for-profit electric cooperatives are more satisfied with their utility services than customers of investor-owned (IOU) or municipal utilities, according to the 2015 American Customer Satisfaction Index (ACSI). Touchstone Energy® cooperatives have consistently held the top ACSI ranking, receiving a score of 80 this year. IOUs and municipals scored 74 and 73 respectively.  

Across all 43 industries measured by the ACSI, electric co-ops have the 10th highest customer satisfaction score.

Stay Connected: Update your contact information

IN THE UTILITY BUSINESS, we know rough weather will occur, and sometimes power outages simply can’t be avoided. But did you know there are steps you can take to ensure that your electricity is restored as quickly and safely as possible?

If Nueces Electric Cooperative doesn’t have the correct phone number linked to your home address, it becomes much more difficult for you to report an outage. By keeping your contact information up-to-date, you can take full advantage of the services we offer.

​HEALTH DISTRICT ADVISES RESIDENTS TO TAKE PRECAUTIONS ​ AFTER FLOODING

The Corpus Christi-Nueces County Public Health District is advising residents who are experiencing or have experienced flooding during the recent rains to take precautions in order to ensure a safe and healthy recovery and advises residents to follow a few recommended steps as they return to their homes.

Wednesday Storms Effect the Banquete Area

The storms have been slow and steady with limited damage to NEC power lines. In fact, with just rain and low winds, the lines have been great with only limited issues. There has not been much our crews have not been able to tackle. That is until this morning when lightening hit an oil holding tank near Hwy 44 on FM 666. 

 

Click here to checkout the NEC Facebook page that contains video of the fire.

Restoration Update 5-12-15 2:30 p.m.

Thank you to all NEC members for helping to ensure restoration efforts are safe; and thank you for your patience and appreciation of the Line Crews who are working hard to restore power to all areas.

At the storms peak there were 1,186 members out of power.  The majority of the damage was in the Kleberg and Kennedy counties more specifically around the town of Rivera.  Just south of Rivera we had nine poles damaged due to what seemed like a tornado  based on the some of the field reports we received.

Storm Update 4-22-15: 2:15 p.m.

Afternoons storms have left 1,400 members without power. Crews and engineers are currently working to asses the damage. At this time we have reports of a transmission line down along with 20-30 power poles in the outer Corpus Christi area. Additionally there are reports of several poles down in two additional areas. Crews are en route to determine the extent of damage in both areas. 
 

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