Scammers don't take summer vacations, as Nueces Electric Cooperative (NEC) members are already receiving calls from scammers posing as electric providers to steal information or take payments over the phone. Nueces Electric Cooperative will never demand payment over the phone, if you are in doubt, always hang up and call our office at 361-387-2581.
Our members did just that and called our office to report the incident. We want to make sure that if you ever find yourself targeted by scammers, you are prepared and know what steps to take.
Here are some tips and information to help you make sure you don’t become the victim of scammers.
What are the signs?
If you receive a suspicious call, hang up immediately - we never call or disconnect power outside of regular business hours.
Be aware that scammers may provide you with false information, including verification numbers, greetings, messages and account status. Always call our office at 361-387-2581 to verify any suspicious information.
We never send anyone to your home to demand payment. Never allow someone claiming to represent NEC into your home to collect payment.
All NEC employees will be in an official NEC company car and uniform. You have the right to ask NEC employees for proper identification.
How does NEC handle payments?
If your account is past due, you will receive an IVR callout in the event of account issues. You may also receive a disconnect notice with instructions on how to avoid disconnection of service.
We will never demand payment over the phone, at a certain location, or by a pre-paid card. If we have an established credit card on file, we will verify with the last four digits of the account holder’s social security number.
You can pay in person at one of our Customer Service centers located in Calallen, Ben Bolt, Ricardo or Orange Grove. You can also check your account balance on our website, nueceselectric.org or call 800-NEC-WATT (800-632-9288).