Most recently, a member of our co-op received a phone call at approximately 7pm on November 12, 2019. The person on the other side of the line was calling to demand the member to pay for their bill and asked for directions to get to their house. Utility bill scams have become a common occurrence in the United States, with scammers targeting those who have to pay for their utility bills. Here are some tips on how to stay safe from utility scams.
- If a caller specifically asks you to pay by prepaid debit card, this is a red flag.
- If you feel pressured for immediate payment or personal information, hang up the phone and call the customer service number on your bill. This will ensure you are speaking to a real representative.
- Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you have scheduled an appointment or reported a problem. Also, ask employees for proper identification
- If a "representative" calls outside of normal business hours, it is more than likely a scam.
Lastly, if you are ever suspicious about the person calling, always contact NEC Member Care first to ensure safe communication, billing, and legitimate transactions.